A deep dive into IVECO BUS’ 5-pillar approach for electric fleet support

Since early 2022, IVECO BUS has equipped 90% of its electric bus fleet with Iveco ON telematics, enabling real-time monitoring and predictive maintenance across more than 600 public transport fleets in Europe. Connected buses have accumulated over one billion kilometres of operation data. IVECO BUS combines this digital connectivity with in-house battery assembly, offering modular batteries with up to 10-year warranties and up to 6,500 charge cycles. Such activities are backed by a global after-sales network of over 1,000 service locations and 350 sales points worldwide.

These numbers reflect IVECO BUS’ ability to cover a broad range of expertise, from a vehicle supplier to a long-term services partner. The company’s support model is built on a structured ecosystem of services that integrates digital tools, depot infrastructure, energy management, and maintenance. At the centre is a tailored partnership approach that helps operators manage every phase of electric bus deployment and operation.

In the company’s words, “IVECO BUS’ business model, based on five interconnected pillars, offers a comprehensive service ecosystem for an individual and personalized solution. This approach aims to maximize vehicle uptime and optimize performance while enhancing the customer experience at every phase of the journey”.

1st pillar: full support to deploy an electric vehicle fleet

Thanks to Energy Mobility Solutions, IVECO BUS, acts as a project integrator for new e-bus fleets. From site assessments to civil and electrical works, the company offers tailor-made planning and implementation. The goal is to optimize energy consumption and fleet performance, always balancing operational needs with total cost of ownership. This model has been successfully applied in more than 30 projects across France, Italy, Spain, and Germany.

2nd pillar: in-house made batteries design & assembly

Electrification requires robust, adaptable energy storage. IVECO BUS assembles its batteries internally, using NMC pouch cells with high energy density. These modular systems are now standard on core electric product lines such as E-Way and Crossway.

With assembly based in France (for the domestic market) and Italy, the company ensures regional responsiveness and reduces supply chain risks. The batteries are maintenance-free, liquid-cooled, and designed to last thousands of cycles across various mission profiles, IVECO BUS underlines: up to 10-year warranty is possible depending on mission profile, for up to 6,500 cycles.

3rd pillar: Battery management system: quality & lifetime

The battery management system plays a crucial role in ensuring both the quality and longevity of the batteries. It is specifically designed to monitor and control battery performance under real operating conditions, preventing damage and optimizing usage. For bus applications, the system includes dedicated safety and cybersecurity features, and it is customized to align with the specific mission profile, maximizing battery lifespan and operational reliability.

4th pillar: Connectivity & telematics – Iveco ON & remote diagnostics

Connectivity and data intelligence are core to the Iveco Bus services ecosystem. Through the Iveco ON platform, operators monitor real-time vehicle usage, battery health, and charging events. The platform also supports predictive maintenance, providing alerts and dynamic reporting to prevent unplanned downtime. IVECO BUS offers full integration of mixed fleets — including diesel, CNG, and electric — and charging infrastructure, as well as smart charging and depot management.

5th pillar: a global after-sales network

The IIVECO BUS partnership builds on the experience and network of a global after-sales infrastructure that supports long-term vehicle availability. The service network includes over 1,000 locations worldwide, with 200 certified, in Europe, for electric vehicle support (plus 350 sales points). Around-the-clock assistance is available in 36 European countries. The IVECO BUS Academy trains thousands of technicians and drivers annually, with nearly 6,000 participants and over 750 sessions held in 2024 alone. Spare parts remain available for up to 15 years, and reconditioned components are offered through the Reman program. Financing and battery leasing options are also available via Iveco Capital.

Iveco Bus: a structured approach to support energy transition

With its evolving service ecosystem, IVECO BUS aims to provide operators with not only a full range of zero-emission vehicles, but also the tools, infrastructure, and support needed to manage zero-emission fleets effectively. By integrating digital services, energy optimization, and a dedicated after-sales network, IVECO BUS positions itself to support the growing demands of sustainable public transport.