Global on-demand vehicle routing and management platform The Routing Company announced it has moved more than one million passengers since 2021, when its first deployment went live in Scotland.

The milestone was powered by TRC’s award-winning Pingo suite of products, including the Drive Pingo and Ride Pingo apps and the Pingo Dashboard operations management tool.

TRC was founded in 2019 by Alex Wallar and Menno van der Zee, who identified a more efficient way to move people at scale with shared rides. Since then, TRC’s deployments have expanded to five countries – the United States, the Netherlands, Andorra, Scotland, and England.

Tripled projects and new features coming

TRC tripled its deployments in 2023, growing from 10 to 32, and supported its customers in doubling ridership through on-demand transit (“ODT”).

In 2024, TRC has already announced the availability of new features within Pingo Analytics, and the launch of two new products: Pingo Rural and The Hub.

TRC also announces that “Recent data from Ride Pingo users demonstrates a remarkable 31% of trips occur in place of single occupancy vehicle trips, meaning more cars taken off the road. TRC measures passengers moved by “PAX” – the number of people moved in a vehicle per revenue hour through its Pingo app – and using TRC’s Pingo platform, operators can regularly fill 18-person shuttles with on-demand point to point service”.

From research at MIT to road deployments

“In 2017, the concept of TRC came to life through research at MIT, and then nearly one year ago we surpassed 200,000 passengers moved – so to see our growth catapult past one million in a year’s time is incredibly humbling and rewarding,” said James Cox, Chief Executive Officer, TRC. “This milestone is a direct reflection and celebration of the trust, collaboration, and advancements we’ve made with our customers, and the innovations we have designed and launched together that have enabled more efficient movement at scale.”

He adds: “2023 was a monumental year for TRC from a customer and product perspective, with some remarkable strides made on both fronts. We added two new ways to move with the launch of our first commingled paratransit service, as well as the launch of our first non-emergency medical transportation deployment. We also celebrated our first contracts in New York and Ohio, as well as our fifth in California and sixth in the UK.”

“While we continued focusing on the customer experience through each new deployment, our incredible team of engineers was hard at work developing new products. As a result, we introduced two game-changing products that have directly contributed to our growth: Pingo Access and Pingo Analytics. Each of these on their own is worth celebrating, but together with our continued ability to deliver on ‘customer love’ – with an industry-leading NPS score of 75 – these moments are entrenching TRC’s position as a leader in truly efficient ridesharing. We are proving we do what we say, and deliver on a promise to make the rider experience better.”

“We have continually invested in product improvement since the day we started on-demand service, and the result is that riders have consistently said they loved the experience of using Pingo to get where they need to go,” said NIko Rekhviashvili, Director of Product, TRC. “This reality is underscored in the increase of our passenger trips, and the exciting milestone we just surpassed. Communities have shown true customer love for using Ride Pingo, and our steadfast focus on product improvement, efficiency, and customer experience has made a difference – catalyzing our growth and number of deployments.”

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